What is Chatbot and How does it Work [4-Step Guide]
What do you think a Chabot actually is? Are you curious about unfolding its growing popularity? Then, this post is definitely for you. Dig deep to learn more.
Primarily, almost all of us want to convey our messages to others.
Learning about things while conversing is more interesting than searching it in blogs or webpages. Readers sometimes need to get extra information and only live conservation can help fulfill their purpose.
The concept of Chatbot has been created for providing a solution to your users in an interactive way and helps in conversion.
“As per the report of Grand View Research at a CAGR, the estimated market size of Chatbot technology by 2025 is going to be $1.25 Billion.”
In this blog, you will be learning how to implement a chatbot and convert your users as customers.
At first, everyone gets confused about what is a chatbot, how to use it, and how can it help you increase your business? Let’s try to unfold it one by one.
4 Steps to Understand What is Chatbot Technology
1. What is Chatbot Technology?
Technology has come a long way and helping people across the web to engage and interact in a different and transparent way. A chatbot is a similar kind of application where you can interact with your users through voice or text.
Now, after the implementation part, the function of the bot will completely depend on its level of complexity. Chatbots can help you get weather updates, and solve other internet issues as well. It can also be integrated with Facebook messenger and other third-party chat applications as well.
These chatbots can be engaged for entertainment as well as for providing important data. Let’s take an example to help you understand chatbot in a more effective manner.
Suppose there is a product you want to buy online, but you have to go through a few websites and shortlist the most suitable product for purchase.
Instead of going through many pages of the website if you find a bot to interact and guide you to find your preferred product, that will be great right. Many bots can be linked to the Facebook messenger complementing your Facebook marketing.
The chatbot way is always better than researching for hours on websites. There are some great chatbots like
- Weather bot
- Banking and Finance bot
- Customer Service bot, etc.
The list is endless and bots can be developed as per your requirement hence the idea is great and interesting. You still might be wondering that why should you implement bot on your website?
Let us help you dig deeper to understand the functionalities of a blog?
2. What is the Use of Chatbot?
Why Chatbots are given so much importance in customer handling and business promotions? What is the reason that more and more businesses are implementing chatbots on their websites?
With the speed and improvement in internet connectivity, chatbots are getting popular among website owners.
People are using fewer and fewer mobile applications and more of them are spending time on messaging platforms. So, why not take your business to a place where people are spending most of their time.
A business can only prosper in a tight corporate competition if it is made to reach the right audience.
Therefore, the implementation of chatbots is a great advantage for businesses having websites as they can help bring many audiences on their boards.
Now, as we have already walked you through what is chatbot and what is the use of it, let us help you understand that how chatbots actually function and how do they know the answers to your questions. Let us delve deep into them.
3. How does Chatbot Work?
Image via bigdata-madesimple.com
As you have learned about the chatbots’ functionalities, you must have thought about the technology behind it, it would not be wrong to think about artificial intelligence.
You are right, AI is there but you can manually set the questions too. Let us make it simpler for you.
There are basically two types of chatbots, one is a manual one and the other one is the automatic one where AI takes care of everything.
Here, we are talking about the manual one where you can preset your answers against the questions asked by the audience. The functions of these chatbots are very limited and cannot act beyond their preset limits.
On the other hand, advanced Chatbots that are integrated with AI can act beyond their limit and can answer unexpected questions from the audience. AI has the power to adopt to any situation and can manage itself according to the requirement of the customer.
Now the purpose of each bot is different as someone will create a bot to answer queries whereas some will create bots to assist their customers in purchasing a product.
You still might be wondering that if these chatbots need artificial intelligence, should you get your hands on their development?
Yes, you don’t need to be an expert in the tech field to build a great bot. Nowadays, these bots can be developed even with minimum technological knowledge.
Let us go even deeper to understand how you can integrate AI into your chatbot.
4. What is a Chatbot Development?
It is always easy to make a basic chatbot but can you also make a great chatbot using the tech of artificial intelligence? – Yes, you can definitely do that.
First of all, you have to decide that on what basis you are going to set up this chatbot and what problems do you want to solve? Another crucial thing you have to focus on which platform (Ex: Facebook) your bot will work?
You will also have to understand that on which server that chatbot is going to be operated from and what sort of services are you going to include in that bot?
Chatbots can be developed on a number of a platform like Facebook Messenger, Telegram, Kik, etc. Everything depends on how creative you are and how are you planning things for the chatbot you are going to make.
Experts in the technological field believe that a good chatbot depends not on how tech expert you are but rather on how creative you are. A successful chatbot is something where users would love to come back again and again.
Therefore, you must have already got the idea that for creating a good artificial chatbot, you don’t have to be an expert in artificial intelligence. Being a novice you can also do that.
As of now, hopefully, we have answered questions like what is a chatbot and how to develop a chatbot?
So, it is quite easy to assume that we are going to witness more chatbots in the future than in the present market.
One can definitely assume that 2-3 years from now, we can expect normal messaging platforms to work side by side with artificial intelligence.
In order to work in a great way, chatbots need to be optimized and trained with a lot of data that can be later utilized in changing the course for their better performance.
Businesses need to reach and interact with their users in a way they will love and embrace fast.
A chatbot is one such place where users are spending time and businesses need to tap that opportunity.
Chatbots will definitely be a great tool to engage and assist your users in meeting their objectives and finding them the best products.
Chatbots are still in the beta phase and more technologies are being tested with them for their improvement. After a few years, the improved versions of the chatbots will be more useful and tech-friendly.
With time, chatbots will definitely be closer to the understanding of human languages and can make better decisions with respect to the user queries.
What do you think chatbot is best used for and how is it going to affect your website? Tell us in the comment section. Thank you.